Vsmart Replacement Policy:

Customer can replace his/her purchased course/product/item within (5) five days with the following terms & conditions.

  • Replacement is only be done with same and not with other course/products/items.
  • If received a wrong course/product/item
  • If received product is damaged or non-working condition.
  • If received product or Vsmart software/player not functional under valid Laptop Configuration and cannot be resolved remotely by the technical team.
How to do this?
Emailcontact@vsmartacademy.com
Email Subject LineProduct Replacement
Email Body - With Order details & description
  • Vsmart Team Support:
  • Replacement claim shall be emailed immediately or within (5) five days from the date delivery. We request to customer, please attach video/photos if the product is damaged or wrong receivable of content.
  • Upon receiving a request for replacement, Vsmart team will investigate the case and will ask for necessary details from the customer. Customer must provide necessary details within (3) three days from the date of email request from Vsmart team.
  • Once the replacement claim is approved, a customer has to ship the received damaged product back to the address – Vsmart Academy, B2A, Abhimanshree Society, Gate#3, Pashan Rd, Aundh, Pune, Maharashtra – 411008.
  • Return product has to be shipped within (3) three days and tracking details will be emailed back to Vsmart team on same email thread.  
  • Replacement order will immediately be processed & dispatched after receival of original product.
  • Replacements can claimed for tangible products like CD/DVD/USB/PenDrives/Printed Material.
  • Vsmart Academy reserves all the rights to accept or reject a replacement claim made by the customer and to replace a product with new/ fresh /genuine product.
  • All the products listed on vsmartacademy.com are non-cancellable products.

 

Vsmart Exchange Policy:

No course/product/item exchanged is allowed with other Vsmart course/product/item.

  • In this case, customer has to cancel his/her original order as per “Cancellation Policy” terms & conditions provided herein.

 

Cancellation/Return/Refund Policy:

Customer can cancel or return or refund his/her order with the following terms & conditions.

Purchase Order (PO) will be cancelled or returned or refunded only for valid reasons.

1) If customer received order different than described in course description, Vsmart allow 100% refund, plus bare return shipping cost at Vsmart end.

2) If Vsmart could not help you to run Vsmart Software under valid Laptop Configurations with all efforts, then Vsmart allow 100% refund, plus bare return shipping cost at Vsmart end.

3) For any reason than above, customer wants to cancel or return the order, then following terms & conditions will be applied

  • If order is not dispatched or not picked up: within (3) three days from date of purchase (PO), then Total amount 100% will be refundedRefund initiation time will be 3 to 5 days.
  • For example – (Purchase Value, Rs. 10,000) - (Cancellation Charges, Rs. 0) = (Refunded Value, Rs. 10,000)
  •  
  • If order is dispatched or picked up: Total amount less 15% cancellation charges, less shipping charges will be refunded if order is dispatched.
  • Refund will be initiated after receiving return shipment from the customer.
  • For example – (Purchase Value, Rs. 10,000) - (Cancellation Charges, Rs. 1500) - (Shipping Charges, Rs. 500)  = (Refunded Value, Rs. 8,000)
  •  

In this case, all return shipment charges are borne by customer.  

This policy is only applicable for www.vsmartacademy.com online orders.  

How to do this?
Emailcontact@vsmartacademy.com
Email Subject LineCancellation or Return or Refund of the Course
Email Body - With Order Details & Valid reason of Cancellation or Return or Refund of the course.
  •  

No Refund for any reason

  • No refund for any reason, If we receive your email request after five (5) days from date of PO.
  • No refund for any reason, If you activate your video classes
  • No refund for any reason, If returned material is damaged or found to be used.


Vsmart Course Activation Time Limit:

  • Video course must be activated within 6 months (180 days) from the date of PO for any technical support on course activation.
  • Course validity of 6 months (180 days) will only start from date of course activation.
  • Case 1: If you have purchased video course on 1st Jan and activated your course on same day using activation code/key then your course will be having 6 months (180 days) to watch these video classes. That means, this course will be expired on 30th June.
  • Case 2: If you have purchased video course on 1st Jan but for some reason you have activated your course after 3 months (1st April) using activation code/key then your course will be having validity of 6 months from the date of activation. That means, this course will be expired 6 months (180 days) from 1st September.
  • Case 3: If you have purchased video course on 1st Jan then you are having maximum 6 months (180 days) to activate this course. That means you have to activate your course on or before (30th June) using activation code/key. If you activate the course on 30th june then your course validity will start from same date till next 6 months, that means, this course will be expired 6 months (180 days) on 30th Dec.

 

Vsmart Course Validity Extension:

Existing customer can request for course validity extension with the following terms & conditions.

  • Our video classes are having 6 months (180 days) of validity from the date of course activation. In other words, course/video classes will be expired after 6 months from the date of course activation and no further watching of course is possible.
  • If you want to extend validity of your course then additional 25% charges of your course fee has to be paid. With this payment, you will be provided additional (6) six months (180 days) of validity to play/view your video classes as is.
  • Extension of course is only possible after current expiration of course validity.
  • Course validity extension is allowed only one time throughout its course purchased PO and within 18 months from the date of course purchased (PO).   
  • Course validity extension doesn’t mean renewal of no. of views or renewal of video play time of classes. No extra views or play time is provided for your video classes in validity extension.
  • There is no option to renew no. of views or play time of video classes. In this case, you have to purchase new course at our website (www.vsmartacademy.com).   
How to do this?
Emailithelp@vsmartacademy.com
Email Subject LineValidity Extension
Email Body - With Order Details
  • Support from Technical Team:
  • Separate payment link will be provided to pay additional 25% charges of your course fee.
  • You have to do the payment on given link and send a screen shot of successful transaction details on above email id in reply.  
  • Plz note 25% charges are calculated on actual course fee and not on discounted fee (if any) of same listed course.